Shipping Policy – Kaya Forest

Effective Date: October 5, 2026

At Kaya Forest, we are committed to delivering your order safely and conveniently across India.

1. Shipping Within India

We currently offer shipping across India. Orders are dispatched to the shipping address provided at checkout.

2. Free Delivery

Enjoy FREE delivery on orders of ₹499 or more.

For orders below ₹499, applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Delivery Time

Once your order has been dispatched, the estimated transit time is:

5–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

4. Order Processing

Orders are generally processed and handed over to our delivery partner after order confirmation. You will receive tracking information, where available, once your order has been shipped.

5. Tracking Your Order

Once your order is dispatched, we may provide a tracking number or tracking link so you can monitor your shipment's progress.

6. Delays

While we work to deliver orders within the estimated timeframe, occasional delays may occur due to courier issues, adverse weather, public holidays, remote delivery locations, or other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team and we will assist you.

7. Incorrect Shipping Information

Please make sure your name, address, PIN code and contact number are correct when placing your order. Kaya Forest is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

8. Damaged or Incorrect Orders

If you receive a damaged, tampered, incorrect, or incomplete order, please contact us as soon as possible with your order number and clear photographs/videos of the package and product so we can investigate and assist you.